6.9K CLAIMED LOSSES
3 TOTAL REVIEWS
2.1K PAGE VIEWS
1 ISSUE RESOLVED
Resolved: USELESS - INCOMPETENCE - DISHONEST
I am with UTA some 4 years and half: - USELESS: They call some 5-10m after the alarm. The 1st month i got the house, installed alarm, thieves have time to break door, got all laptops, TV. No more thief attempt after i installed cameras. - INCOMPETENCE: After 2 years, the keyboard sometimes beep and sent signal to call center. They tell my smoke system beeping, not want to fix even smoke cant send signal to them. - DISHONEST: I call center to stop service but always receive bills. he tell wrong place to call, bill me 2 new months to pay. Finally I pay for peace of mind but unhappy.
Universal Telecom Security System
- He considers customer as idiots
- Dont know well their product
Reason of review
incompetent and dishonest
This company said they would fit 4 lines into our new office premises within 2 weeks, also stating the business would be fully functional in terms of lines within this alloted time frame. After the contract was signed we queried the company as to when the lines would be fitted and were told the time frame had changed to 7 weeks before the lines went in. After finding this out, we cancelled the contract within the cooling off period (1 week), nothing has been fitted, and 5G invoiced our businesss for the sum of Â£20,000 and threatening to take legal action if the payment wasnt made immediately. We told them where they can stick it and they come back with half the bill. We are still refusing payment, and they are still pestering on a weekly basis for a service they couldnt provide following initial promises and we have never received any lines/phones. A complete joke, stay away. Fraudsters.
Universal Telecom 5G Ridiculous Termination Conditions
Universal Telecom, well known as 5G has contract termination notice of 36 months (!). In case if you give shorter notice, the Termination fee will be: average monthly spend on landline and calls times 36 (in my case it makes Â£4470) + administration charge of Â£100. I have to mention that initial contract is usually signed for 12- 24 months with automatic continue unless termination notice is given. Therefore 5G will make 36 months profit from every customer regardless his will to stay with company longer than mentioned in contract. And this only in case if you give notice the same day you signed the contract (!) Sorry guys, but it is non sense
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